Find tickets by reviewed triage

Step-by-step walkthrough

1. 01

   Open Tickets and expand Triage filters. Start with a queue whose ownership and status already match your responsibility.

2. 02

   Choose reviewed intent, sentiment, or urgency, and use the review-status filter when you need to distinguish fresh from outdated classifications.

3. 03

   Open a matching ticket and read the messages behind the labels. A label is a description of a review, not a guarantee about the customer’s issue.

4. 04

   Save the view when the combination will be useful again. Clear the filters when checking whether a supposedly missing ticket is simply outside the current view.

A closer look at the interface

These are actual product captures from a fictional demo workspace. Navigation and available controls can differ by role, configuration, or release.

Ticket queues and saved views

View full screenshot

Ticket queues and saved views

Saved views combine ordinary ticket filters with optional reviewed-triage filters.

1. 1Choose the queue that matches your responsibility.
2. 2Apply filters before saving the view.
3. 3Reviewed urgency is distinct from the actual priority.

Important details