How to do it
- 01
Refresh Team inbox and clear search or queue filters. Check all, assigned, unassigned, and closed views.
- 02
Open the test page and send a new message. Note the time, channel, and visitor name before checking the inbox.
- 03
Check staff availability, assignment, and any configured routing rule. Open Workspace health or Recovery console for recorded delivery failures.
- 04
For an external channel, confirm the provider connection, inbound webhook, and delivery status. Escalate an uncertain send instead of sending an unverified duplicate.