A calmer team inbox
See what needs attention, keep the full history in view, and send replies from one place.
CUSTOMER SUPPORT, CONNECTED
Every conversation deserves a clearer way forward.
RelayDesk brings live chat, helpful answers, and your team into one thoughtfully organized workspace. Be present when customers need you—and make the next step easy to find.
Live team conversations Published knowledge Human handoff
Team inbox Live
Conversations 3
AC
Alex CarterCan you help with my plan?
JM
Jamie MilesThanks, that worked!
RL
Riley LeeQuestion about setup
Alex CarterAssigned to your team
Can you help with my plan?
Of course. Let’s find the best fit for your team.
Write a reply…
Helpful answersReady when people need them
Teammate connected
ONE CONNECTED WORKSPACE
Helpful at every turn.
Give your team the context to act and your customers the confidence that someone is listening.
Answers customers can find
Publish reviewed articles to a searchable help center and bring those answers into conversations.
Automation with an exit
Let an assistant handle a known question. Route uncertainty or a request for a person to your team.
Work goes to the right people
Use teams, schedules, skills, and routing rules to give each request a clear destination.
Your brand on every page
Choose the widget’s color, words, layout, and language. Connect a custom help domain where available.
Controls for real teams
Roles, account security, tenant boundaries, and operational health keep the workspace accountable.
FROM FIRST QUESTION TO RESOLUTION
A better path through support.
Customers can look for an approved answer, start a conversation, or ask for a person. Your team sees the story and takes it from there.
See how a conversation works01 · Customer reaches out
A lightweight website widget opens a direct way to ask for help.
02 · Knowledge adds context
Reviewed articles guide answers. Optional automation can resolve a known question.
03 · Your team takes over
Uncertain questions and human requests flow into the team inbox.
Workspace controls
Clear activity history
BUILT FOR RESPONSIBLE TEAMS
Confidence comes from the details.
Control who can see and change workspace settings. Review activity, session security, delivery health, and the status of the systems your customers rely on.
- Role-based access and account security
- Tenant-scoped customer data
- Health and recovery visibility
COMMON QUESTIONS
Clear answers, from day one.
Find the practical steps your team needs to get started.
Can I match the widget to my brand?
Yes. Set colors, copy, layout, position, and theme in Website widget. Logo, branding removal, and custom domain options depend on your plan.
What if the assistant does not know an answer?
Configure a human handoff. Only approved knowledge should be used for automated answers, and visitors can ask for a person.
Can I start with just live chat?
Yes. Publish the widget, test a visitor message, and have your team reply from Team inbox. Add knowledge and automation when you are ready.
How do my teammates get access?
Invite them from Team members with a one-time link. Choose their role and conversation capacity before they join.
A MORE HUMAN SUPPORT EXPERIENCE
Start with a conversation.
Learn the workflow, bring your team in, and build a support experience that feels like yours.
Already have access? Sign in to your workspace.