Handle your first conversation

How to do it

1. 01

   In Website widget, open the test page and start a visitor conversation. Send a message as a customer.

2. 02

   Open Team inbox in your workspace. Select the new conversation from the queue and read its message history and available visitor context.

3. 03

   Write a reply in the composer and choose Send reply. Confirm the visitor sees it in the other tab.

4. 04

   Close the conversation when the request is resolved. Reopen it if the visitor needs more help.