Use Team inbox filters and queues

How to do it

1. 01

   Open Team inbox. Use the queue tabs for open, assigned to me, unassigned, all, or closed conversations.

2. 02

   Use search for a person or message. Narrow results by channel, department, or team when those filters apply.

3. 03

   Select a conversation to view history, assignment, status, and contact context. Reply, add a private note, or transfer the conversation using the controls available to your role.

4. 04

   Clear filters if a conversation seems missing. Reopen a closed conversation when work resumes.