Bring clarity to every handoff.
Give your team one place to reply, collaborate, assign responsibility, and follow a request through to resolution.
Know what belongs to you
Switch between open, assigned, and unassigned queues. Filter by team or department, then claim the work you can own. New requests appear first in Team Inbox; dedicated ticket views offer additional sorting controls.
Do the work together
Keep internal notes separate from customer replies. Transfer a conversation with context, apply the right form, and preserve the message history as a chat becomes a ticket.
A structured next step
Ticket status, priority, custom fields, and reviewed triage help make follow-up deliberate. Saved views and SLA indicators give teams a repeatable way to review their work.
Ticket visibility and actions follow the signed-in member’s current permissions.