Answers people can find. Knowledge your team can trust.
Build a reviewed collection of useful answers for your public help center, your website widget, and your team.
Write, review, and publish articlesOrganize around customer needsUse approved knowledge for the assistant
01
Write for the next question
Create focused articles with clear titles and useful instructions. Group related material, choose its language and audience, and publish only the content you want customers to see.
02
Keep your answers trustworthy
Review imported material before publication. Revisit old instructions when the product or policy changes, and check indexing after updates before expecting the assistant to use new content.
03
Meet customers where they are
Let visitors browse published help from the widget or a public help center. Your team can share an article during a conversation instead of rewriting the same explanation.
Good to know
Private and unpublished knowledge should be reviewed separately from publicly visible content.