Write and publish a knowledge article

How to do it

1. 01

   Open Knowledge base and choose New article. Add a clear title, category, language, answer, and matching phrases.

2. 02

   Use Preview answer to review wording as a visitor would read it. Choose Save draft while the answer still needs review.

3. 03

   When the answer is approved and contains no private customer information, choose Publish.

4. 04

   Open the widget Help tab or the help center from Website widget. Search in the matching language to verify the article is visible.