Basic
Free essentials for one person getting started.
$0Free · no trial expiry
Start free- 1 support seat
- 100 conversations / month
- 1 department
- AI not included
- 7 days of analytics
- 10 MiB attachment storage
- RelayDesk credit included
Choose your team’s
next chapter.
A shared inbox, clear ownership, and room to grow. Compare the capacity that fits your team and review your offer before getting started.
Included team seats Review terms before payment Simplex Digital, LLC
Starter
For a small team starting with website support.
$29per month / workspace
Request Starter- 3 support seats
- 500 conversations / month
- 2 departments
- 100 AI requests / month*
- 30 days of analytics
- 100 MiB attachment storage
- RelayDesk credit included
Applicable taxes are shown before payment.
Professional
For teams coordinating more conversations and departments.
$79per month / workspace
Request Professional- 15 support seats
- 5,000 conversations / month
- 10 departments
- 1,000 AI requests / month*
- 90 days of analytics
- 100 MiB attachment storage
- RelayDesk credit included
Applicable taxes are shown before payment.
Business
For larger support teams and higher conversation volume.
$199per month / workspace
Request Business- 50 support seats
- 25,000 conversations / month
- 50 departments
- 5,000 AI requests / month*
- 366 days of analytics
- 100 MiB attachment storage
- RelayDesk credit included
Applicable taxes are shown before payment.
Basic excludes AI, API keys, and webhooks. Uploads allow up to 2 MiB per file; paid workspaces currently have a 100 MiB total storage ceiling. RelayDesk attribution stays visible on every plan; removal is not offered. *AI requires an enabled workspace and a configured provider. Provider charges and supported channels are confirmed with your offer. These are standard plan limits; any custom terms are agreed before purchase.
| Included capacity | Basic | Starter | Professional | Business |
|---|---|---|---|---|
| Team seats | 1 | 3 | 15 | 50 |
| Conversations per month | 100 | 500 | 5,000 | 25,000 |
| Departments | 1 | 2 | 10 | 50 |
| AI requests per month* | 0 | 100 | 1,000 | 5,000 |
| Analytics history (days) | 7 | 30 | 90 | 366 |
| Available attachment storage | 10 MiB | 100 MiB | 100 MiB | 100 MiB |
Need a different setup?
Tell us about your team, workflow, and requirements. We’ll review what RelayDesk can support.
BEFORE YOU CHOOSEClear expectations.
Clear expectations.
A confident start.
Is Basic free permanently?+
Basic has no subscription charge, card requirement, or trial expiry. It includes 1 support seat, 100 monthly conversations, 10 MiB of attachment storage, one department, and seven days of analytics. Request your workspace to get started.
Can I remove RelayDesk branding?+
No. The RelayDesk credit remains visible on all plans, including paid and custom plans.
What happens after I request a workspace?+
Your request reaches the RelayDesk team. We confirm the plan, commercial terms, and setup, then send an owner invitation when the workspace is provisioned. Requesting access does not create a subscription.
Can I try RelayDesk before paying?+
Ask our team about an evaluation when requesting your workspace. We’ll confirm availability, its length, and the included features before you begin.
How do payments and cancellation work?+
Once your workspace is ready, eligible owners can manage subscriptions through Plans & billing and the configured billing provider. Review the applicable terms, renewal interval, and cancellation conditions before confirming payment.
Will email and AI work immediately?+
Website chat is the starting point. Inbound email needs a supported provider connection, and AI needs an enabled provider. We confirm your intended channels during onboarding.