Upload, inspect, and share an attachment
Keep a file connected to the correct request and verify that the intended reader can access it.
- An allowed file and sufficient attachment quota.
Step-by-step walkthrough
- 01
Use the attachment control in the conversation and choose a supported file within the workspace’s current size and quota limits.
- 02
Wait for processing to finish before sending. A file that is still processing or rejected should not be treated as successfully attached.
- 03
Send the message and confirm the attachment appears in the conversation. Download the file from the intended staff or visitor view when verifying the workflow.
- 04
If a download fails, check access, processing status, retention, and storage health. Do not make a private storage bucket public as a workaround.
Expected result
The correct attachment is available through an authorized conversation view.
Important details
Content validation checks file content; antivirus inspection requires a separately configured scanner. Database storage and optional object storage have different recovery requirements.
Need help with this workflow? Contact the team and include this guide’s title.