Set availability and business hours

How to do it

1. 01

   In Launch guide, choose a basic coverage schedule and set a timezone and offline message.

2. 02

   For detailed intervals or exceptions, open Contact center and edit business hours. Add holiday or special-date exceptions there.

3. 03

   Agents can change their available state in the workspace. Check the header and Supervisor view for team coverage.

4. 04

   Test the widget during and outside your configured hours so the correct message and contact path appear.