How to do it
- 01
Invite staff in Team members first. In Contact center, create the departments and teams they will serve.
- 02
Choose an assignment strategy and add eligible teammates. Set capacity and skills where your routing needs them.
- 03
Create routing rules in priority order. Match page context or visitor language, then choose the destination team, skill, and priority.
- 04
Send a test message from each relevant website page and language. Confirm the destination in Team inbox and review Supervisor for workload.