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KNOWLEDGE & AI

Use AI draft suggestions

Get a starting point for a reply while the human agent keeps control.

About 4 min to read

How to do it

  1. 01

    An owner or administrator configures the AI provider and Agent copilot in Automation & AI, including a request limit.

  2. 02

    Open a conversation and request a suggestion. Read the proposed text and its context before choosing Use draft.

  3. 03

    Edit the draft for the customer, then send it yourself. If new messages arrived, generate a new suggestion instead of using a stale one.