Build a useful ticket queue with saved views

Step-by-step walkthrough

1. 01

   Open Tickets and choose a starting queue such as Mine, My teams, Unassigned, Open, or Pending. Counts and records follow your current access.

2. 02

   Apply the relevant priority, channel, team, assignee, tag, and search filters. Select a sorting option that matches the review you are doing.

3. 03

   If using reviewed triage, expand Triage filters and choose the labels or review freshness that matter. A suggested urgency label does not change the ticket priority.

4. 04

   Choose Save current view and give it a descriptive name. Reopen the saved view and confirm the same filters and sorting are applied.

5. 05

   When a ticket seems missing, clear the view and filters before assuming it was deleted. Assignment changes can also change your access to the record.

A closer look at the interface

These are actual product captures from a fictional demo workspace. Navigation and available controls can differ by role, configuration, or release.

Ticket queues and saved views

View full screenshot

Ticket queues and saved views

Saved views combine ordinary ticket filters with optional reviewed-triage filters.

1. 1Choose the queue that matches your responsibility.
2. 2Apply filters before saving the view.
3. 3Reviewed urgency is distinct from the actual priority.

Important details