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TROUBLESHOOTING

Billing status has not updated

Distinguish a pending provider event from a workspace problem.

About 4 min to read

How to do it

  1. 01

    Return from checkout to Plans & billing and choose Refresh status. Check whether the provider completed the payment or checkout.

  2. 02

    Read your latest invoice and billing activity. An incomplete checkout does not grant a paid plan.

  3. 03

    If payment is confirmed but the workspace remains unchanged, contact the platform operator with the time and invoice reference; do not share card numbers or secrets.