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ACCOUNT & BILLING

Resolve a failed payment

Restore a healthy billing state without losing customer conversations.

About 4 min to read

How to do it

  1. 01

    Open Settings, then Plans & billing and read the payment notice. Choose the billing portal if available to update the payment method or settle the invoice.

  2. 02

    After the provider confirms payment, return and choose Refresh status. Allow signed provider events to update the subscription state.

  3. 03

    An administrator can review the Payment recovery schedule and any pending notices. Ask your platform operator for help if the state remains restricted.