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TROUBLESHOOTING

Use chat with a phone keyboard open

Keep the composer and Send control in view on a small screen.

About 3 min to read

How to do it

  1. 01

    Open the widget on your phone and tap the message field. The full-screen mobile panel should stay above the keyboard.

  2. 02

    Scroll within the conversation to see older messages. Use Send to submit, then close the widget when finished.

  3. 03

    If the composer is hidden, update the browser, rotate back to portrait, and retest in a private tab. Note the browser and iOS version when reporting the issue.